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Nebraska e-Transcript Frequently Asked Questions
Below you'll find answers to common questions about Nebraska’s e-Transcript Initiative and Secure Transcript, the service delivering on the project’s goal of electronic transcript processing for all of Nebraska’s secondary and postsecondary schools. FAQ’s are arranged by general topic, student & parent, high school and college.

General Questions (All Audiences)
Q: What is Nebraska e-Transcript?
Q: Who are Nebraska e-Transcript participants?
Q: Who is Docufide?
Q: What is Secure Transcript?
Q: How does the service work?
Q: Are these transcripts official?
Q: How is personal information kept safe?
Q: How soon after transcripts are ordered are they sent?
Q: What institutions accept transcripts from Docufide?
Q: How much does it cost?
Q: Are student signatures required?

Students & Parents
Q: How do I know if Secure Transcript is available at my school?
Q: What are the benefits of using Secure Transcript?
Q: Are electronic transcripts official?
Q: What do I need to order my transcripts online?
Q: How do I track my orders and see if they have been received?
Q: What if I don't have an email address?
Q: Do all colleges accept transcripts from Docufide?
Q: How much does this cost?
Q: How is the personal information I provide on the Secure Transcript Web site used?
Q: Do I have to do anything after I place my order?
Q: How soon after I order my transcripts are they sent?
Q: How soon will colleges receive my transcripts?
Q: How will I know my transcript was received?
Q: Can I have a copy of my transcript sent to me?
Q: Can I send a transcript to a college that is not listed on your site?
Q: Who sees my transcript?
Q: How many transcripts can I order at once?
Q: Can my parent/guardian order a transcript for me?
Q: Does Docufide offer financial assistance for those that can't afford to pay for a transcript?
Q: I’m an alumnus, can I use Secure Transcript?


Answers
General Questions (All Audiences)
Q: What is Nebraska e-Transcript?
A: Nebraska e-Transcript is the name given to the state-wide initiative designed to provide a myriad of benefits to all participating Nebraska public and private secondary and post-secondary schools and their students by implementing the ability for these institutions to exchange electronic transcripts. The first phase of this multi-phased initiative is focused on supporting the electronic delivery of transcripts from Nebraska’s high schools to Nebraska colleges. Under the MHEC (Midwestern Higher Education Compact) agreement these benefits are extended to 10 other Midwestern states, Illinois, Indiana, Iowa, Kansas, Michigan, Minnesota, Missouri, North Dakota, Ohio and Wisconsin.

Q: Who are Nebraska e-Transcript participants?
A: All secondary and postsecondary schools in Nebraska (public and private) are eligible to become Nebraska e-Transcript participants. A high school becomes an e-Transcript participant by completing the online registration form and signing and returning the Secondary School Agreement provided during registration. Generally this step is completed by the school corporation superintendent.
Colleges and universities become Nebraska e-Transcript participants by signing-up online, completing a similar registration and Receiving Institution Agreement online. The delivery of electronic transcripts between Nebraska e-Transcript participants is free.

Q: Who is Docufide?
A: Docufide is the service provider who has been selected to manage the development and ongoing operation of Nebraska’s customized electronic transcript delivery services.

Q: What is Secure Transcript?
A: Secure Transcript is Docufide’s core transcript delivery service. Versions of this service are currently operational in numerous states. A customized version of Secure Transcript has been developed specifically to provide the services sought by the Nebraska e-Transcript initiative.

Q: How does the service work?
A: A student at a participating high school visits Secure Transcript through an Nebraska e-Transcript link placed on their high school’s website, registers, and chooses where they want to send transcripts. These transcript requests are presented electronically to the high school’s administrator, who approves the request and uploads the student's records to Docufide. Docufide processes these student records and delivers official transcripts, electronically or on paper, according to the receiving college's preference. The student receives email confirmation when the transcripts are approved, when they are sent, and, if delivered electronically, when received as well. All Nebraska colleges and universities participating in the Nebraska e-Transcript Initiative will receive transcripts electronically.

Q: Are these transcripts official?
A: Yes. Schools participating in Nebraska e-Transcript sign the Secondary School Agreement with Docufide legally appointing them as their "agent," allowing Docufide to send official school transcripts on their behalf.
Q: How is personal information kept safe?
A: Every sending and receiving institution is authenticated by Docufide, and all transmissions between them are carried over secure channels. Docufide employs the same data security technology that powers today's on-line banking solutions. When the transcript is to be delivered via mail Docufide prints it on security paper with the address of the college or university automatically printed on the other side assuring it goes to the right destination.

Q: How soon after transcripts are ordered are they sent?
A: After a transcript order is placed by the student, the school registrar must approve the transcript order and electronically send the transcript information to Docufide. Docufide sends out electronic transcripts immediately, upon receipt of transcript information from the school registrar. Mailed transcripts are typically sent out within one business day after receiving transcript information from the school registrar. A delay at the school in approving transcript requests, and/or uploading transcripts will delay the delivery of transcripts.

Q: What institutions accept transcripts from Docufide?
A: All participating Nebraska colleges and universities will receive transcripts electronically from Docufide. Transcripts can also be sent to any accredited college or university in the nation, NCAA Clearinghouse, military as well as selected scholarship funds that require transcripts. Docufide regularly updates the list of accredited agencies in response to suggestions from schools and students.

Q: How much does it cost?
A: As part of the Nebraska e-Transcript Initiative, Secure Transcript service is free to all participating high schools and colleges. There is no fee to students for transcripts sent to participating Nebraska colleges and universities. Additionally, all colleges and universities within the MHEC group (Midwestern Higher Education Compact: Nebraska, Illinois, Indiana, Iowa, Kansas, Michigan, Minnesota, Missouri, North Dakota, Ohio and Wisconsin) that registered to receive transcripts electronically are also free. For transcripts sent to destinations not registered to receive electronically the fee is $4.25. For destinations outside of the MHEC states the fee is $2.55 for electronic transcripts and $4.25 for mailed transcripts.

Q: Are student signatures required?
A: No. While signatures are typically required to release transcripts to students, they are not required for transcripts being sent to colleges in which the student may enroll or scholarship funds that may consider providing aid to the student. Signatures are required when a student requests a copy of their transcript to be sent to a location outside of our database (like an employer, insurance company or if the students want a copy for their personal records.)

Students

Q: How do I know if Nebraska e-Transcript is available at my school?
A: It will take well over a year to get the Secure Transcript service operational in high schools throughout Nebraska. Your school will inform you when Secure Transcript becomes operational and a Nebraska e-Transcript link will be placed on your high school’s website. Additionally, at any time you can go to www.docufide.com, select Order Transcripts, select “New to Secure Transcript? Click here to start!”, then enter your school name to find out whether Secure Transcript is available at your school.

Q: What are the benefits of participating in the Nebraska e-Transcript Initiative?
A: Your school has decided to participate in Nebraska e-Transcript in order to provide you with the convenience of ordering transcripts online and the security of confirmation by email provided by Docufide’s Secure Transcript. Also, your school saves staff time and postage costs, and the colleges you select receive the transcript in the format they prefer.

Q: Are electronic transcripts official?
A: Yes. Under the Nebraska e-Transcript Initiative all transcripts sent by Docufide are official. Your school has legally appointed Docufide as its exclusive "agent", allowing them to send official school transcripts on its behalf. Electronic transcripts are sent only to those colleges who specifically ask to receive transcripts in that format.

Q: What do I need to order my transcripts online?
A: All you need is an email address and, if sending transcripts to a MHEC college or university that has not registered to receive electronic transcripts or a destination outside of the 11 MHEC states (Midwestern Higher Education Compact: Nebraska, Illinois, Indiana, Iowa, Kansas, Michigan, Minnesota, Missouri, North Dakota, Ohio and Wisconsin), a credit or debit card for payment.

Q: How do I track my orders and see if they have been received?
A: Click on the Nebraska e-Transcript icon on your high school’s website to log on to Secure Transcript with your username (the email address you used when you registered) and your password and select ‘Order Status’. Here you will see all the transcript requests you have placed along with the status of each. If the order is complete, it will say ‘Order Complete’, otherwise the order status will inform you where your request is between approval, upload, and delivery.

Q: What if I don't have an email address?
A: You can get a free web-based email account from many service providers. Try www.hotmail.com or www.mail.yahoo.com .

Q: Do all colleges accept transcripts from Docufide?
A: Yes. Docufide regularly updates the list of accredited agencies and appreciates your suggestions for colleges not currently available on the site.

Q: How much does this cost?
A: There is no fee to students for transcripts sent to participating Nebraska colleges and universities. Additionally, all colleges and universities within the MHEC states (Midwestern Higher Education Compact: Nebraska, Illinois, Indiana, Iowa, Kansas, Michigan, Minnesota, Missouri, North Dakota, Ohio and Wisconsin) that registered to receive transcripts electronically are also free. For transcripts sent to destinations not registered to receive electronically the fee is $4.25. For destinations outside of the MHEC states the fee is $2.55 for electronic transcripts and $4.25 for mailed transcripts.

Q: How is the personal information I provide through the Secure Transcript Web site used?
A: We ask you to enter your full name, date of birth, gender, graduating class and school for two reasons. The registrar at high school uses this information to identify you in their system, and if they have any questions, they will email you for more information. Docufide then uses some of this information to confirm that the records sent from your school match your request. Social security number, when provided is used to transmit to the college to aid matching your transcript to your application and other records. No personal information is used for any other purpose without your explicit permission.
Q: Do I have to do anything after I place my order?
A: No, we will send out your order and email a confirmation to you. However, you can log on to Secure Transcript at any time to check on the status of your order.

Q: How soon after I order my transcripts are they sent?
A: Your school typically takes 1-3 business days to approve your request. We will notify you as soon as your request has been approved and you school has uploaded your transcript to Docufide. Electronic transcripts will be sent immediately. Paper transcripts are typically mailed within one business day of receipt of the transcript information from your school.
Q: How soon after they are sent will colleges receive my transcripts?
A: All transcripts sent electronically will be available moments after we receive them from your high school. All participating Nebraska colleges and universities will receive your transcripts electronically. For colleges that do not yet accept transcripts electronically, Docufide will deliver your transcript through the mail. All mailed transcripts are optimized for quick processing by the postal service. Please note, however, that many colleges take up to several weeks to process transcripts, once they are received (even when received electronically).

Q: How will I know my transcript was received?
A: If your transcript is sent electronically, we'll send you delivery confirmation by e-mail as soon as we receive confirmation that it was downloaded by the college. If your transcript is mailed, we can confirm that it was sent, but cannot confirm delivery. We encourage you to follow up with the recipient in this case and ask that you keep in mind that it can take up to 3-4 weeks, after it was mailed, for a college to receive a transcript and record it in their system.

Q: Can I use Nebraska e-Transcript to have a copy of my transcript sent directly to me?
A: Yes. You can order a transcript through Docufide to be sent to an employer, insurance company, or for your own personal records. This will require that you sign and return a release form by fax to Docufide. There is also a small fee for these requests, $4.25 for a mailed version and $2.55 for a copy delivered electronically via a secure download.

Q: Can I send a transcript to a college that's not listed on your site?
A: If your school has signed up for Docufide’s Secure Transcript-Nationwide and you find that a college, or college location, is not listed on our site, you can request the addition of a new college or scholarship address. Once Docufide validates the destination, we will add your requested address to our database and notify you within two business days. If you school has not signed up for Secure Transcript-Nationwide, the full list of currently participating Nebraska colleges and universities are provided.

Q: Who sees my transcript?
A: Only staff at your school and the receiving institutions that you select will see your transcript. We do not send documents to students, parents or other non-validated recipients. Additionally, a limited number of Docufide staff may have access to your transcript as it is processed.

Q: How many transcripts can I order at once?
A: You can select as many receiving institutions as you wish at one time, ordering one transcript to each. You can also log in again at any time to request transcripts for additional institutions.

Q: Can my parent or guardian order a transcript for me? A: If you are under 18, your parents or a guardian can order transcripts for you.

Q: Does Docufide offer financial assistance for those that can’t afford to pay for a transcript?
A: There is no fee for transcripts sent electronically within the state of Nebraska or to the 11 MHEC states (Midwestern Higher Education Compact: Nebraska, Illinois, Indiana, Iowa, Kansas, Michigan, Minnesota, Missouri, North Dakota, Ohio and Wisconsin). If your school offers Secure Transcript-Nationwide, Docufide makes fee waivers available to students who have qualified for and received a fee waiver from The College Board, or ACT. To apply, register at www.docufide.com and notify your school registrar, who will authorize your fee waiver. A credit for two transcripts will be issued to your Secure Transcript account and you will be notified by email.

Q: I’m an alumnus, can I use Secure Transcript?
A: If the year that you graduated is available in the pulldown when you register(ed) for Secure Transcript then the service is available to you.